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Products must be in the condition you received them in with the original box and/or packaging. If merchandise is not returned in its original box or the box is taped and used to return the merchandise, a $3 restocking fee will be deducted from your refund. Clothing and hats must be unworn, unwashed and undamaged with original tags intact.
Please do not return the merchandise to the manufacturer, we will handle everything.
If you are not pleased with the item you ordered, please print and complete this Return/Exchange Form (Click Here for PDF format.)
From here you have two options.
1. Mail package to:
Attn: Web Department
1777 S. Vintage Avenue
Ontario, CA 91761
2. Return the item at one of our store locations
You are required to bring the completed Return/Exchange Form along with the receipt to the store in order to return or exchange your item. Please note that the store will not be able to issue you a refund. Internet refunds are processed only by the corporate office. We will refund the money to your credit card after receiving notification of the returned merchandise from the store. Please allow 1 week for this refund to be processed.
Trendswap will gladly pay shipping charges up to $13 on returned items if:
- Item is defective.
- Wrong item was shipped.
- Item was missing parts or accessories.
To receive a shipping label, please contact our customer service department at 833-861-2442
If you wish to exchange an item purchased, please contact our Customer Service Department directly at 833-861-2442. They will check the availability of the replacement item you are requesting and further explain the steps needed to make the exchange.
Merchandise that is exchangeable can be returned by either mailing to the address above or by bringing it into one of our store locations. Exchanges are subject to a $7.95 processing and handling fee. Once the original item is received, the replacement merchandise will arrive to you within 7-10 business days.
Refusal of package delivery from our drop ship partners:
A restocking charge of 15% will be deducted from your refund for any Pleaser, Bordello, Demonia, Funtasma, K-Swiss or Pinup Couture merchandise if the order is refused for delivery, or canceled in transit.
Extended Holiday Return Policy:
Purchases made November 23, 2019 — December 24, 2019 may be returned through January 12, 2020 for refund or exchange for shipped direct item(s) restrictions apply. Not valid for certain dropshipped brands. Contact customer support for further assistance.