Customer Service

Customer Service Hours

1-888-574-4354

Speak with a live Representative Monday - Thrusday 9 a.m. to 3 p.m. PDT  |    Friday 9 a.m. to 1:30 p.m. PDT

2021 Holiday Schedule
Our Call Center will be closed:

Memorial Day May 31, 2021
Labor Day September 6, 2021
Thanksgiving Day November 25, 2021
Christmas Day December 25, 2021

Our Call Center will be closing at 2:00 PM PST on:
Christmas Eve and New Years Eve

Extended Holiday 2021 Schedule:
November 27, 2021
December 4, 2021
December 11, 2021
December 18, 2021

7:00 AM - 1:00 PM PST

Contact Information

Email:

support@vnds.com

Our Address:

1777 S. Vintage Ave
Ontario Ca, 91761

After Hours
If you reach Customer Service after hours, please leave your contact information and order number and we will call you back within 48 Hours: support@vnds.com

Returns
Instructions for returning merchandise can be found here: Returns Policy

Shipping and Delivery
Find out more about shipping and delivery cost and options: Shipping Info

At vnds.com our goal is to provide you with customer service that keeps you coming back and makes your shopping experience rewarding and safe. In addition to our huge selection of hard to find styles and brands, we offer many other services.

Vnds Shoes Reviews. Not all reviews you read about vnds Shoes on other websites are accurate. Many of these web sites only post negative reviews and then demand a monthly fee to rebut or respond to them. Are we perfect… no? We realize there are a number of areas we need to improve upon.

Our promise to you is this. Vnds.com will never charge you for an item or order than does not ship. If we find a shoe in our inventory that doesn't meet our standards it will not be shipped and you will not be charged. On occasion when one does get by we will pay for the return shipping and you will not be stuck with the shoe.